Service Delivery Manager
As a service delivery manager, you identify a client’s needs, oversee, and manage the services Infradata delivers to its customers. The foundation of this position is to provide consistently high levels of customer service throughout the service chain. This is typically a full-time role and can be carried out in several different customer industries and/or organizations.
Service delivery managers work together with all employees within the service department. The role is well-suited to people who have a passion for providing excellent customer service, who possess strong interpersonal and leadership skills, and who enjoy working as part of a team.
Job purpose summary
You have a highly visible role within a business that is continuously growing. You understand our clients’ business needs and act as the key communication point. This includes the coordination of activities for the different services that Infradata provides to its customers (Break-fix, Managed Services and Security solutions). Furthermore, you manage service-related issues by providing pro-active measures and recommendations.
A key part of the role of a service delivery manager is to establish and improve processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience in every step of the service customer journey.
You develop yourself and keep your knowledge up to date about the business and the network of the customer. To do this, you work closely with skilled engineers, architects and an operations management team spread across Europe. We serve market leaders in the telecom, service provider and enterprise market.
To be successful, you will have the following knowledge, skills and experience:
Role & Job requirements
The opportunity to work in one of the fastest-growing and award-winning IT companies in the UK where we invest heavily in our people, office environment and business tools.
You will receive the following:
How to apply:
Apply directly via the application button “Apply Now” and submit your CV and cover letter to Rachel Geere.