Managed Service Lead

Job description

For more than 15 years, we have been building a ‘secure and connected future’ for our customers. This has resulted in a company growth of more than 20% per year, from a small Dutch company with 10 employees to a multinational with more than 400 employees in 7 countries. We are continuously looking for new talent to make our team even more intelligent and successful! For example:

Managed Service Lead

You will work with a top skilled team of engineers, incident managers and service delivery managers. They have the highest achievable certifications in the best of breed vendors and technologies that Infradata uses in her solutions. We serve the market leaders in their businesses in the telecom, service provider and enterprise segment, which makes working for Infradata utmost challenging and a steep learning curve is guaranteed.


Job purpose summary

This is a multi-faceted role within the Managed Services team. In the role as Manager Operations you are responsible for the day-to-day operations of the managed services unit. In this role you are leading a team of highly skilled engineers and you will be responsible for the oversight and management of customer related incidents, escalations, and inquiries. This includes the oversight of follow-up activities, overall communication and providing guidance to both engineers and customer.

Job requirements

To be successful, our future colleague has the following knowledge and experience:


Role & Job requirements

  • A proven track record with a minimum of 5 years’ experience as senior team lead or manager operations within an Internet Service Provider or Cloud Provider environment;
  • Previous experience leading and developing a support team in a managed service environment;
  • Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the company context;
  • Able to develop effective relationships internally at a variety of levels and work closely with several departments such as sales and service delivery;
  • Manage customer expectations and improving procedures accordingly to ensure that great customer service is provided at all the times;
  • Manage escalations and complaints related to delivery;
  • Create summaries for senior management on Critical Major Incidents;
  • Excellent written and verbal communication skills in English;
  • A bachelor’s degree in information technology or equivalent working experience;
  • Strong knowledge of ITIL processes, especially Incident, problem & change management.


Our offer:

  • The opportunity to work in one of the fastest growing award-winning IT companies in The Netherlands with an international scope.
  • Personal development (we enable you to study and develop yourself);
  • Excellent remuneration package which includes: a good salary, pension scheme, attractive bonus scheme and a company car;
  • A chance to work in a team with extraordinary driven and intelligent colleagues within an open and non-hierarchal organisational structure.

Screening

An online screening and a reference check are part of the application procedure.

Apply now!
Apply directly via the application button “Apply Now” and submit your CV and cover letter to Jan-Willem Marbus.
If you require further information, call Jan Willem Marbus, Sr. Recruiter on +31 6 50 21 65 09 or send an email to j.marbus@infradata.com.